SVM Global Limited (SVM) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of privacy applies to the NX Rewards UK website (the “Site”). SVM hosts and manages the site on behalf of NX Rewards UK (the “Client”)
What information do we collect about you?
We process information about you on behalf of the Client when you register on the site or place an order for gift cards, vouchers, eGifts or a reload. Information gathered is personal data which is required to process orders and manage your account.
Collection of your personal information
SVM collects personally identifiable information, such as your e-mail address, name, home or work address, telephone number and payment details. SVM also collects anonymous demographic information, which is not unique to you, such as your, age, gender, preferences, interests and favourites.
There is information about your computer hardware and software that is automatically collected by SVM. This information can include: your IP address, browser type, domain names, access times and referring website addresses.
How will we use the information about you?
We collect information about you to process your order and manage your account on behalf of the Client. We use your information collected from the Site to personalise your repeat visits to the Site and offer customer service. Information regarding computer hardware and software is used by SVM for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Site.
Information such as name, email address and telephone number are processed through the contact us pages. This information is captured so we can deal with your query correctly. Enquiries are managed through a secure ticketing system accessed by the SVM Customer Care team. Enquiries are kept for a period of 2 years + up to 1 month. For telephone enquiries, calls may be monitored and recorded to improve our service and to prevent and detect fraud.
Do we share your information?
SVM and the Client will not share or sell to a third party, or use your information for marketing purposes without your explicit consent. In processing your order, we may securely send or share your details to authorised third parties to assist in the provision of the services. These may include card payment companies to process your payment, fraud prevention agencies to carry out fraud checks and dispatch companies for delivery of orders. Any third party used for these services must process the personal information in accordance with this Privacy Notice and as required by GDPR regulations. All such third parties are prohibited from using your personal information except to provide these services to SVM, and they are required to maintain the confidentiality of your information. SVM does not use or disclose sensitive personal information, such as race, religion, or political affiliations.
How your information is stored?
SVM secures the personally identifiable information you provide on controlled and secure computer servers. All our servers are protected from unauthorised access, use or disclosure.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Right to be Forgotten
If you wish for your account to be revoked and your personal data removed, please email or write to the Data Protection Officer at the address below. Please bear in mind once your personal data is not available to the internal SVM team we are unable to answer or solve customer care queries for you as no data will be accessible. We are unable to act on right to be forgotten requests within 14 days of the date you place your order due to consumer contract regulations. Please be aware that personal details linked to a payment are kept separately on a secure financial system for compliance to HMRC regulations for 7 years + up to 1 year. This information is not accessible by SVM employees unless authorised for financial auditing purposes and this data is not used for order processing or customer service.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through SVM via the Site through comments on blog posts or message boards, this information may be collected and used by others. Note: SVM does not read any of your private online communications.
Our Site contains links to other websites. SVM encourages you to review the privacy statements of websites you choose to link to from SVM so that you can understand how those websites collect, use and share your information. SVM is not responsible for the privacy statements or other content on websites outside of the Site and SVM family of websites.
Changes to this Statement
SVM will occasionally update this Statement of Privacy to reflect company and customer feedback. SVM encourages you to periodically review this statement to be informed of how SVM is protecting your information.
How to contact us?
F.A.O Data Protection Officer
SVM Global Limited
We’d like the chance to resolve any complaints you have; however, you also have the right to complain to the UK data protection regulator (the "ICO") about how we have used your personal data. Their website is https://ico.org.uk/for-the-public/raising-concerns.
Their website also contains useful information about your privacy rights https://ico.org.uk/for-organisations/resources-and-support/your-data-matters
The Site uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise SVM Global pages, or register with SVM Global’s site or services, a cookie helps SVM Global to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same SVM Global site, the information you previously provided can be retrieved, so you can easily use the SVM Global features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the SVM Global services or websites you visit.